Shipping Policy

Shipping Policy

Last updated: July 30, 2026

Thank you for shopping with Silrenza. This Shipping Policy explains how we process and ship retail and wholesale orders.

Order Processing

Retail orders are typically processed within 1–3 business days after payment has been received.

Wholesale orders are generally processed within 3–7 business days, depending on order size and product availability.

Made-to-order or special-order items may require additional processing time. If so, we will notify you in advance.

Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated.

For wholesale orders, shipping charges may be confirmed separately depending on the order size, destination, and shipping method.

Fulfillment Locations

Orders may be shipped from one of the following locations depending on inventory availability:

  • Canada
  • China (Hangzhou)

The fulfillment location will be determined based on stock availability and order requirements.

Delivery Time

Estimated delivery times vary depending on your location and the shipping carrier.

Please note that delivery estimates are provided for reference only and are not guaranteed.

International Shipping

We ship to customers in Canada, the United States, and selected international destinations.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Delays

While we make every effort to ship orders promptly, Silrenza is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Severe weather
  • Public holidays
  • Other circumstances beyond our control

Incorrect Shipping Address

Please ensure your shipping information is accurate before placing your order.

If an incorrect or incomplete address is provided, additional shipping charges resulting from reshipment may be the customer's responsibility.

Tracking Information

Tracking information will be provided by email once your order has been shipped, when available.

Tracking availability depends on the shipping carrier and destination.

Risk of Loss

Ownership and risk of loss transfer to the customer once the order has been handed over to the shipping carrier, unless otherwise required by applicable law.

Wholesale Orders

Wholesale customers may receive separate shipping quotations or shipping arrangements based on order volume, destination, and shipping method.

For wholesale inquiries, please contact us directly or place your order through our Faire store.

Contact Us

If you have any questions regarding shipping, please contact us:

Silrenza

Email: silrenza@gmail.com