FAQ

1. Do you offer wholesale?

Yes! We welcome wholesale inquiries from boutiques, independent retailers, and online stores.

Wholesale orders can be placed through Faire or by contacting us directly for more information.

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2. Do you sell to individual customers?

Yes. In addition to wholesale, customers can also shop directly through our website.

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3. Where do you ship from?

Silrenza is based in Toronto, Ontario, Canada.

Orders are shipped from Canada or fulfilled through our trusted production partners, depending on product availability.

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4. What is your minimum order quantity (MOQ)?

Minimum order requirements may apply to wholesale purchases.

Please refer to our Faire store or contact us for current wholesale requirements.

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5. What are your shipping terms?

Shipping costs are calculated at checkout unless otherwise specified.

Delivery times vary depending on your location, shipping method, and product availability.

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6. Do you offer restocks?

Yes.

Many of our popular styles can be reordered, subject to availability.

Please contact us if you are interested in restocking a product.

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7. What is your return policy?

For retail customers, please refer to our Return Policy.

Wholesale orders are generally considered final sale unless items arrive damaged or incorrect.

Please notify us within 7 days of delivery if there are any issues.

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8. How can I place a wholesale order?

Wholesale orders can be placed through our Faire store or by contacting us directly.

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9. How can I contact Silrenza?

Email: silrenza@gmail.com

We typically respond within 24 business hours.