Return & Refund Policy
Return Policy
Last updated: July 30, 2026
Thank you for shopping with Silrenza. We want you to be satisfied with your purchase. Please read our return policy below.
Retail Orders
We accept returns or exchanges within 30 days of delivery.
To be eligible for a return or exchange, items must:
- Be unworn, unused, and unwashed.
- Be in their original condition and suitable for resale.
- Have all original tags attached.
- Be returned in the original packaging whenever possible.
- Be accompanied by proof of purchase.
Silrenza reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale or clearance items
- Gift cards
- Customized or made-to-order products
- Items that have been worn, washed, damaged, altered, or are not in resalable condition
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
After review, we will arrange a replacement, refund, store credit, or another appropriate solution.
Wholesale Orders
Wholesale orders placed directly with Silrenza or through Faire are generally considered final sale.
Returns or exchanges are accepted only if:
- Items arrive damaged or defective.
- Incorrect items were shipped.
Any issues must be reported within 7 days of delivery.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within a reasonable processing period.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly shipped item.
We recommend using a trackable shipping service, as Silrenza is not responsible for returns lost during transit.
Contact Us
If you have any questions regarding returns or exchanges, please contact us:
Silrenza
Email: silrenza@gmail.com