Return & Refund Policy
Last updated: December 6, 2025
At SilRenZa, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.
📅 Return Eligibility
• Returns are accepted within 30 days of delivery.
• Items must be unused, unwashed, and in original condition with all tags attached.
• Sale or discounted items are final sale and cannot be returned unless defective.
🚫 Non-Returnable Items
• Intimates / accessories
• Final sale items
• Gift cards
💳 Refunds
• Once your return is received and inspected, we will notify you of approval.
• Approved refunds will be issued to your original payment method within 3–5 business days.
• Shipping fees (if applicable) are non-refundable.
📦 Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
• Please use a trackable shipping service to ensure the package is delivered.
⚠️ Do not send your return without contacting us first. Returns must be approved by customer service before shipping back.
⚠️ Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours with photos of the issue. We will resolve the problem as quickly as possible.
📩 Contact Us
Before returning any item, please email us: